Question 1

What happens if there is a mishap to my order?(Damaged or lost delivery)

Accepted Answer

We take such matters very seriously and will look into individual cases thoroughly. We regret to inform that no refunds will be given for orders that fall under the below catergories:
1. In the event of damaged products received, we will require an email of photo proof of the affected products and your delivery order in order for us to investigate and review before a decision is made to re-send the order to you at no cost, subjuct to availability. In light of this, any product that falls into this category should not be thrown away before taking photo proof and emailing the photo to us at smarttools at smarttoolspteltd@gmail.com
2.In the event of lost mail, we will try to locate the delivery team in Singpost and if there is a clear indication that your order is indeed lost, we will re-send the order to you at no cost, subject to availability.

Question 2

Can I pay using Paypal without a Paypal account?

Accepted Answer

Yes! It is commonly misunderstood that a Paypal account is needed in order to make payments through Paypal. The truth is you DO NOT need one, although we strongly recommend you to sign up to enjoy the added ease of use.
Without a Paypal account, all you need is any Debit/Credit card that is supported by Paypal.
By using Paypal, we can process and deliver your orders to you in a shorter time. Paypal is the easiest and most secure way to make payment online with no account needed.

Question 3

How can I track my orders and payments?

Accepted Answer

After logging in to your account, the status of your checkout history can be found under Order History. For orders via registered package, a tracking number(article tracking number) will be given to you after the receipt given from Singapore Post Limited(Singpost)

Question 4

What are the payment methods available?

Accepted Answer

At the moment, we only accept Credit/Decit cards and Paypal payments.

Smart Tools Pte Ltd

With us, there will be no darkness in your life.