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Frequently asked questions
We take such matters very seriously and will look into individual cases thoroughly. We regret to inform that no refunds will be given for orders that fall under the below catergories:
1. In the event of damaged products received, we will require an email of photo proof of the affected products and your delivery order in order for us to investigate and review before a decision is made to re-send the order to you at no cost, subjuct to availability. In light of this, any product that falls into this category should not be thrown away before taking photo proof and emailing the photo to us at smarttools at smarttoolspteltd@gmail.com
2.In the event of lost mail, we will try to locate the delivery team in Singpost and if there is a clear indication that your order is indeed lost, we will re-send the order to you at no cost, subject to availability.
Yes! It is commonly misunderstood that a Paypal account is needed in order to make payments through Paypal. The truth is you DO NOT need one, although we strongly recommend you to sign up to enjoy the added ease of use.
Without a Paypal account, all you need is any Debit/Credit card that is supported by Paypal.
By using Paypal, we can process and deliver your orders to you in a shorter time. Paypal is the easiest and most secure way to make payment online with no account needed.
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